Information regarding the coronavirus
(latest updated June 3, 15:15 CET)
The Corona virus
What is happening in Europe and other parts of the world now is extreme, and our main priority is to act based on the situations occurring in certain countries and destinations due to the Corona virus, as fast as we can.
PLEASE – DO NOT CALL OR EMAIL US UNTIL YOUR TRAVEL IS WITHIN 7 DAYS, AT THE PRESENT WE CAN ONLY HANDLE URGENT MATTERS.
ALL official decisions taken that affect a travel to a destination and/or from a departure location or departure country, are found under the “Current situation” section below.
This page is continuously updated, no other official information exists, so we ask you to respect this and to read this information closely before you call or write us.
If your travel is not mentioned on this page, it will, as the situation is right now, be performed as planned.
Please note that some of the decisions made by certain governments have not been coordinated with other (neighboring) countries.
In those cases, we have not received any official information regarding the legal aspects of potential re-funds, and therefore we cannot at this time either answer or act on this.
If you request such answers before those aspects have been sorted and communicated, we ask you to contact your insurance company.
When will your case be dealt with?
- Affected travels with departure today, will be dealt with first.
- Affected travels with departure tomorrow, will be dealt with thereafter, and so on …
EVERYONE affected will be contacted by us, direct and personally – this we guarantee.
Your travel has been cancelled – what happens next?
In case a travel cannot be performed as booked due to official authorities’ recommendations, we are obliged by the Swedish Package Travel Law to attempt to provide an equivalent alternative.
If this is physically impossible or if the situation is of such character that we together with our partners to/on/from the destination cannot deliver the travel as contractually agreed, it will be cancelled. Affected customers have been contacted.
The travel was cancelled – what happens now?
All elements of your travel were pre-paid by us when you finalized and confirmed the booking, and normally cancelled travels are re-funded by the suppliers quickly – but as we all know, this situation is far from normal, quite the opposite.
Most hotels and airlines are in this extreme situation holding back the re-funding to the travel companies, TripX included, and as those payments are controlling the travel companies’ possibilities to re-fund the customers. It is therefore very difficult to predict when your re-funding can happen. What we can predict, is that it will take significantly longer than usual until we can start processing cases regarding re-funding of canceled travels.
We sincerely regret this and ask for your understanding.
You have not received any cancellation information – how come?
You have received an offer to re-schedule directly from the airline
If you would accept such an offer – or offer to convert flight or hotel stay to air miles, points, gift certificate or other type of voucher with other supplier/partner than us – you will not be entitled any kind of refunding of the package travel purchased from us.
Which cancellation rules apply?
Travels with cancellation protection
Standard terms and conditions apply. Acute illness is to be verified by a medical certificate, but this can be presented after the travel has been cancelled. Re-funding will be done upon presentation of said medical certificate to TripX.
What does your insurance cover?
You are at a destination and need assistance
Current situation in affected countries
Albania
Due to restrictions decided by the government of Albania, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Argentina
Due to restrictions decided by the government of Argentina, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Austria
Due to a decision to restrict incoming travel taken by the government of Austria, to start on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Belgium
Due to restrictions decided by the government of Belgium, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Brasil
Due to restrictions decided by the government of Brasil, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Bulgaria
Due to restrictions decided by the government of Bulgaria, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Croatia
Due to restrictions decided by the government of Croatia on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Cyprus
Due to a decision to restrict incoming travel taken by the government of Cyprus on March 15, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Czech Republic
Due to state of emergency announced on March 12, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Denmark
Due to the danish governments restriction on incoming travel, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Egypt
Due to restrictions decided by the government of Egypt, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Estonia
Due to state of emergency announced on March 12, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
France
Due to restrictions decided by the government of France on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Germany
Due to restrictions decided by the government of Germany, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Greece
Due to restrictions decided by the government of Greece on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Hungary
Due to restrictions decided by the government of Hungary on March 16, all trips within 7 days will be cancelled on an ongoing basis. All affected customers will be contacted.
Iceland
Due to restrictions decided by the government of Iceland, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Ireland
Due to restrictions decided by the government of Ireland, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Israel
Due to an Israeli requirement for quarantine lodging, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Italy
Due to the decision made by the Italian government to place the entire country in quarantine, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Latvia
Due to restrictions decided by the government of Latvia on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Lituania
Due to the decision to place the entire country in quarantine as of March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Macedonia
Due to restrictions decided by the government of Macedonia on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Malta
- Due to the quarantines rules announced on March 13, all trips to Malta are cancelled during the coming 7 days. Affected customers have been contacted.
- The Maltese authorities have requested all travels to/from Germany, France, Spain and Switzerland to be cancelled during the coming 7 days. Affected customers have been contacted.
Morocco
Due to a decision to restrict incoming travel taken by the government of Morocco on March 15, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Montenegro
Due to restrictions decided by the government of Montenegro, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Netherlands
Due to restrictions decided by the government of Netherlands, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Norway
Due to quarantine rules for all travellers arriving from outside the Nordics, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Poland
Due to the polish governments restriction on incoming travel, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Portugal
Due to restrictions decided by the government of Portugal on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Qatar
Due to restrictions decided by the government of Qatar, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Serbia
Due to restrictions decided by the government of Serbia on March 16, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Spain
Due to the decision made by the Spanish government on March 14 to place the entire country in quarantine, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Thailand
Due to restrictions decided by the government of Thailand, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Turkey
Due to the turkish governments restrictions on incoming travel (from Sweden, Norway, Denmark, Germany, France, Belgium, Austria and Netherlands), all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
Ukraine
Due to restrictions decided by Ukraine on March 17, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
United Arab Emirates
Due to restrictions decided by United Arab Emirates as of March 17, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
United Kingdom
Due to restrictions decided by the UK government, all travels with a departure within 7 days will be canceled on an ongoing basis. Affected customers have been contacted.
USA
Due to the decision made by the US government to ban all incoming flights from Schengen*, All trips from Schengen countries, to all destination in USA between March 13 and April 13 2020 are cancelled. Affected customers have been contacted.
*Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.
Update 14/3: UK is now also included in the ban. All travels during the coming 14 days will be cancelled. Affected customers have been contacted.
All other countries and destinations
As the situation is now, your booked travel will be performed as planned. If there would be any changes, we will contact you directly and personally.
