Information regarding the coronavirus
(latest updated Nov 19, 12:18 CET)
The Corona virus
Due to that the Corona situation is constantly changing, it is extra important that you as a traveler acts responsibly before and during the travel.
As this is beyond our control, we must remind all travelers to, on their own accord, find out which local restrictions and potential quarantine rules that are applicable for the country and destination you are about to visit.
Investigate thoroughly what applies before the travel (certain countries demand e.g. online registration or health declaration before departure), during the travel (e.g. in the airplane and at the airport), and at the destination (e.g. requirements regarding face masks, social distancing, quarantine and/or covid-19 tests).
Updated information can be obtained by visiting e.g. https://reopen.europa.eu/fi/ or embassy and airline web pages. Note that local rules may be different depending on your nationality.
Please also be aware of that the situation at destinations and hotels may change between the date of booking and the date of departure.
If your travel is not referred to on this page, it will, as the situation is right now, be performed as planned.
When will your case be dealt with?
- Affected travels with departure today, will be dealt with first.
- Affected travels with departure tomorrow, will be dealt with thereafter, and so on …
Everyone affected will be contacted by us, direct and personally – this we guarantee.
Your travel has been cancelled – what happens next?
In case a travel cannot be performed as booked due to official authorities’ recommendations, we are obliged by the Swedish Package Travel Law to attempt to provide an equivalent alternative.
If this is physically impossible or if the situation is of such character that we together with our partners to/on/from the destination cannot deliver the travel as contractually agreed, it will be cancelled. Affected customers have been contacted.
The travel was cancelled – what happens now?
All elements of your travel were pre-paid by us when you finalized and confirmed the booking, and normally cancelled travels are re-funded by the suppliers quickly – but as we all know, this situation is far from normal, quite the opposite.
Most hotels and airlines are in this extreme situation holding back the re-funding to the travel companies, TripX included, and as those payments are controlling the travel companies’ possibilities to re-fund the customers. It is therefore very difficult to predict when your re-funding can happen. What we can predict, is that it will take significantly longer than usual until we can start processing cases regarding re-funding of canceled travels.
We sincerely regret this and ask for your understanding.
You have not received any cancellation information – how come?
You have received an offer to re-schedule directly from the airline
If you would accept such an offer – or offer to convert flight or hotel stay to air miles, points, gift certificate or other type of voucher with other supplier/partner than us – you will not be entitled any kind of refunding of the package travel purchased from us.
Which cancellation rules apply?
Travels with cancellation protection
Standard terms and conditions apply. Acute illness is to be verified by a medical certificate, but this can be presented after the travel has been cancelled. Re-funding will be done upon presentation of said medical certificate to TripX.
What does your insurance cover?
You are at a destination and need assistance
Current situation in affected countries
In order to ensure that our information is correct and up to date, we have chosen to use EU’s service Re-open EU. Follow the link, then chose the country you are interested in to get the latest information about your destination: https://reopen.europa.eu/fi/
